Q. How do I purchase an order on the site?
To place an order, please follow these steps:
- Click the “Add to Cart” button on the product(s) you wish to purchase.
- Click “Continue Shopping” to add more items, or click “Checkout” to proceed.
- Log in to your account using your username and password. If you do not have an account, please register before proceeding.
- Confirm your Shipping Address and click “Next”.
- Select your preferred Shipping Method and click “Next”.
- Choose your Payment Method and click “Next”.
- Review and confirm your Billing Details, and agree to the terms and conditions.
- Click “Confirm Order” to complete your purchase.
Q. What payment methods are available?
Lolly Polly supports the following payment methods:
- Credit/Debit Card (Visa / Mastercard)
- Online Banking (FPX)
All payments are securely processed via eGHL.
Q. How do I change my account information and shipping address?
- Log in to your account
- Go to “Account Maintenance”
- Edit your personal details and shipping address as needed
Q. I forgot my password. What should I do?
- Click on “Lost Password?” on the login page
- Enter your registered email address
- Follow the instructions sent to your email to reset your password
Q. Can I cancel an existing order?
Yes, you may cancel your order only if it is still in pending status.
To request cancellation:
- Send an email to admin@lollypollyenterprise.com
- Use the subject line: “Request to Cancel Order”
Please note:
- Orders that have been processed, shipped, or delivered cannot be canceled.
Q. What currency are transactions processed in?
All transactions are processed in Malaysian Ringgit (MYR).
Q. How long does delivery take?
Delivery typically takes 2 to 3 working days, depending on your location and courier service.
Q. I still have questions. What should I do?
If your question is not answered here, feel free to contact us:
Email: admin@lollypollyenterprise.com
Our support team will get back to you as soon as possible.