At Lolly Polly, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.
Returns
All returned goods/products must be accompanied by the original receipt or proof of purchase. Items must be returned in good condition, unused, and with all original packaging intact, including the original shipping container as received.
Products that have been used, damaged, altered, or not in their original condition will not be eligible for a refund or exchange.
Return Period
Customers may return their purchase within 14 days from the date of purchase or delivery.
Return Address
Please send your returned items to the following address:
Lolly Polly Enterprise
26 JALAN PH 2/5 PUCHONG HARTAMAS
47100 PUCHONG
SELANGOR, MALAYSIA
Important Notes
Customers are responsible for return shipping costs unless otherwise stated.
Lolly Polly will not be held responsible for any loss or damage of the parcel during return transit. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect the returned goods/products, we will notify you of the status of your refund. If approved, your refund will be processed within a reasonable timeframe after confirmation.
Refunds will be issued using the original payment method unless otherwise agreed.
Contact Us
If you have any questions or require assistance, please contact us:
Email: admin@lollypollymalaysia.com